Why Banks Must Embrace Regional Languages for Stronger Customer Connect
By: Krishna AryaWebsite: NetworkBharat.com local language banking India In an era when banking is becoming increasingly digital and impersonal, a crucial element of customer service is being lost: the human touch of communicating in one’s own language. Recently, India’s Finance Minister, Nirmala Sitharaman, called on banks to review their staffing strategies and ensure that branch-level …